Showing posts with label body language. Show all posts
Showing posts with label body language. Show all posts

Sunday, 20 May 2012

The art of listening

Someone speaks, and there is:
  • the context - the setting, what has come before and is expected after
  • the genre - informing, chatting, story-telling, gossiping, warning, commanding
  • the attitude toward the listener - threatening, encouraging, caring, concerned
  • the degree of interest in or connection with others - or the degree of self-preoccupation
  • the tone of voice - melodic, flat, rasping
  • the volume - shouted, spoken, whispered
  • the use of breath - with a gentle flow, or caught in mid-flow
  • the rate of speech - in a rush to get it out, or with all the time in the world
  • the quantity - straight and to the point, extensive, or rambling
  • the degree of specificity - vague and evasive, or full of detail
  • the emotion portrayed - calmness, joy, sadness, despair, emptiness, hope
  • the degree of self displayed - very open and personal, distant and kept hidden
  • the words or phrases that are emphasised or repeated - and the meaning these repetitions carry
  • the tenses used - past, future, present
  • the degree of agency - or passivity
  • the beliefs, assumptions and worldview - threading the words together
  • the underlying messages - veiled, transparent, or hitting one over the head through the meaning between the lines
  • the 'ums' and 'ers' - the stutters and the chuckles
  • the silences - awkward or peaceful, reflective or hesitant
  • the eye contact - engaged or avoided, the glances at meaningful moments
  • the facial expression - frowning, worried, a mask, open, smiling, and how these play across the face
  • the body language - gesticulations, the lean of the body, the angle of the shoulders, and how these match, or do not match the spoken words
  • the variability - or the lack of variability in all the above
  • and what is not said.

Oh, and there are also the words themselves that are uttered.